Hello!
I'm Tom,
a User Research Consultant.
I'm a user research specialist with 7+ years experience leading large-scale programmes of work across the public and private sector. With a BSc in Experimental Psychology, I am fascinated by human behaviour, and enjoy the challenge of delivering actionable insights in fast-paced, complex agile environments.
Interviews, usability testing, accessibility testing, contextual inquiry, surveys, stakeholder research, workshops.
GOV and agile
Agile and GOV service standard methods at every phase of delivery, from discovery to live.
Design and IA
UX Strategy
Building user centred practices in organisations to meet core business objectives and goals.
Information architecture and navigation, service design, wireframes and dynamic prototyping.
I've helped organisations across a range of sectors
Here's some of my latest work
My research skills
Leading large research projects end-to-end
Run robust research projects end-to-end: scoping, planning, recruitment, conducting, analysis and reporting insights and recommendations.
Engaging the whole team through close collaboration
Create processes that allow agile teams and senior stakeholders to fully engage with the research and insights, from the beginning.
A mixed-methods research approach
Interviews, usability testing, accessibility testing, contextual inquiry, surveys, card sorting, tree testing, stakeholder research, diary studies, prototyping, guerrilla research.
Agile and GOV Service standard. Discovery, Alpha, Beta and Live
Highly experienced in agile and GOV service standard methods at every phase of delivery, from discovery to live.
Data analysis and synthesis
Integrating qualitative analytics (GA, Adobe, Decibel), large scale survey design and analysis with qualitative data for a deeper, more comprehensive understanding.
Mentoring and up-skilling junior user researchers
Mentoring graduate and junior researchers through close collaboration, providing on-the-job training and resources.
Communicating insights that are impactful
Presenting insights and recommendations that are actionable and lead to meaningful design decisions.
Inclusivity and accessibility
All good products and services should start with accessibility. I am highly experienced running research with individuals with access needs.
Webinar
How I built an agile user research function on NHS Test and Trace
Agile research can be difficult to achieve. In this webinar, I discuss my experiences of building a new user research function in the 'Single Digital Front Door' team on NHS Test and Trace.
